Optimization and importance of master data management
In a company's complex ecosystem, master data, also known as reference data, plays a crucial role. Basic information about customers forms the core of business processes such as procurement, logistics, sales, marketing, finance, and HR. To ensure smooth and efficient operations, it is essential to implement management and control of master data so that the information is always updated and synchronized.
Today, companies rely on multiple systems and platforms to conduct their business. Problems typically arise if these systems are not properly integrated. This results in multiple versions of the same information, leading to outdated, inconsistent, and incomplete data that requires significant manual cleanup.
Poor data management not only causes internal complications but also affects external stakeholders such as customers, suppliers, and partners. Errors such as lost orders, billing issues, and incorrect deliveries undermine credibility and ultimately result in fewer customers in the store.